PB
Status Desk
PB
Status Desk

Orders

Every order and where it sits right now. The status comes from the osp: tag Shopify Flow writes at checkout, then advances on its own timers.

OrderDateCustomerTotalFulfilment TagsHistoryStatus
No orders yet. Hit Sync From Shopify.

Statuses

The order here is the order the customer sees, and it is what Auto Change follows — a status with a timer advances to the next one down this list.

StatusTagsDescriptionDefaultTimeline Auto ChangeSends Email

Email Log

Every email this system decided to send. While it is Silent nothing actually goes out — each row is the email that would have been sent, so you can check the chain against StatusPro before switching anything on.

WhenOrderToSubjectResult
Nothing yet. The first status that wants an email will appear here.

Email Template

One template drives every status email. {{ status_description }} pulls the wording from the status and {{ timeline }} draws the progress list inside the email.

Markdown-lite: **bold**, [link](url), and the variables opposite. {{ hr }} on its own line draws a divider.

Template Variables

Lookup Page

Not switched on. No nav link, no redirect, no theme change. StatusPro still owns the page your customers use.

Preview

Open the Page
Opens on the worker's own domain, not your storefront. Nothing customer-facing is live.

Settings

How orders arrive, and the safety gate on email.

Email Sending

Shopify Flow Handover

Your Flows decide the opening status from how the customer paid and write it to the order as a tag. This reads that tag, so every Flow you have keeps working exactly as it does now.

Leave as osp:.
Reading the tag is always on. If the tag changes in Shopify — Flow advances it, StatusPro moves it, or you edit it by hand — this follows it within 5 minutes and records it as Set From Tag. That is safe and is what makes the shadow run worth doing.

Maintenance

Order

Change Status:

Add Comment

New Status

This is what the customer reads on the status page and in the email.
Advances to the NEXT status down the Statuses list.
Use * for all orders.